About EMM Remote Support
It is a remote troubleshoot solution for the IT Admin and users of Samsung SDS EMM.
Samsung SDS EMM Remote Support provides:
- Doesn't require in-person analysis
- Supports Samsung Galaxy or other devices with Android 4.4 (Kitkat) or higher version. (the other devices only use screen share)
- IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support
- Enables IT Admin to send the compressed files to the user and vice versa.
Samsung SDS EMM Remote Support is provided upon a valid license.
EMM Remote Support 2.3.5 Update
- Raise minimum supported OS version (Lollipop or higher)
- Display usage time when disconnecting
- Change applied license to KPE-Standard
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a
Screen DPI: 160-640dpi
SHA1: eef8ae4f2af71b4044c549eb7a6cd2519395a66b
Size: 1.76 MB
What's New:
- Raise minimum supported OS version (Lollipop or higher)
- Display usage time when disconnecting
- Change applied license to KPE-Standard
Requires Android: Android 4.4+
Architecture: arm64-v8a, armeabi, armeabi-v7a
Screen DPI: 160-480dpi
SHA1: d61661f93df63c0bf7af6d84a7194da7f39febc1
Size: 1.87 MB
Requires Android: Android 4.4+
Architecture: arm64-v8a, armeabi, armeabi-v7a
Screen DPI: 160-480dpi
SHA1: e607901263042197722cf239d10c349cea0dd865
Size: 1.86 MB
What's New:
- Target SDK P applied
- The latest Samsung Knox SDK (One SDK) applied
- Use via Notification when File Browser is called in Viewer
- Fixed error: Keyboard disappears in certain devices
Package Name:
Update Date:
2020-11-29
Latest Version:
2.3.5
Need Update:
Available on:
Requirements:
Android 5.0+
Report: