О ONE TOUCH Support

ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

Обновление ONE TOUCH Support 1.0.71.1 (Build 79)

v1.0.71.1 (Build 79) : August 25, 2016

v1.0.70.1 (Build 78) : May 3, 2016

v1.0.69.1 (Build 77) : April 12, 2016

v1.0.68.2 (Build 76) : March 28, 2016

v1.0.67.2 (Build 74) : March 16, 2016

v1.0.66.3 (Build 70) : Feb 2, 2016

v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752

v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change

v1.0.57.1 (Build 57) : May 6, 2015

v1.0.23.1 (Build 23) : June 7, 2013

Читать далее
Предыдущие Версии Больше
ONE TOUCH Support
ONE TOUCH Support 1.0.71.1 (Build 79) APK
August 25, 2016 3.75 MB

Requires Android: Android 2.1+

Architecture: armeabi, armeabi-v7a, x86

Screen DPI: 160-240dpi

SHA1: c67ec23a0a5438ae806619c36eebefea54f2151b

Size: 3.75 MB

What's New:

v1.0.71.1 (Build 79) : August 25, 2016

v1.0.70.1 (Build 78) : May 3, 2016

v1.0.69.1 (Build 77) : April 12, 2016

v1.0.68.2 (Build 76) : March 28, 2016

v1.0.67.2 (Build 74) : March 16, 2016

v1.0.66.3 (Build 70) : Feb 2, 2016

v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752

v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change

v1.0.57.1 (Build 57) : May 6, 2015

v1.0.23.1 (Build 23) : June 7, 2013

ONE TOUCH Support
ONE TOUCH Support 1.0.70.1 (Build 78) APK
May 3, 2016 3.75 MB

Requires Android: Android 2.1+

Architecture: armeabi, armeabi-v7a, x86

Screen DPI: 160-240dpi

SHA1: 4f5efb5851e459567a353ebc6d214b779c89fa5a

Size: 3.75 MB

What's New:

v1.0.70.1 (Build 78) : May 3, 2016

v1.0.69.1 (Build 77) : April 12, 2016

v1.0.68.2 (Build 76) : March 28, 2016

v1.0.67.2 (Build 74) : March 16, 2016

v1.0.66.3 (Build 70) : Feb 2, 2016

v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752

v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change

v1.0.57.1 (Build 57) : May 6, 2015

v1.0.23.1 (Build 23) : June 7, 2013

v1.0.22.1 (Build 21) : May 7, 2013

ONE TOUCH Support
ONE TOUCH Support 1.0.69.1 (Build 77) APK
April 12, 2016 3.75 MB

Requires Android: Android 2.1+

Architecture: armeabi, armeabi-v7a, x86

Screen DPI: 160-240dpi

SHA1: d99e43734d0182330b124839c4d378ba29041d79

Size: 3.75 MB

What's New:

v1.0.69.1 (Build 77) : April 12, 2016

v1.0.68.2 (Build 76) : March 28, 2016

v1.0.67.2 (Build 74) : March 16, 2016

v1.0.66.3 (Build 70) : Feb 2, 2016

v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752

v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change

v1.0.57.1 (Build 57) : May 6, 2015

v1.0.23.1 (Build 23) : June 7, 2013

v1.0.22.1 (Build 21) : May 7, 2013

ONE TOUCH Support
ONE TOUCH Support 1.0.68.2 (Build 76) APK
March 28, 2016 3.75 MB

Requires Android: Android 2.1+

Architecture: armeabi, armeabi-v7a, x86

Screen DPI: 160-240dpi

SHA1: 024206d1320d65a2104939526f0268e659c64be3

Size: 3.75 MB

What's New:

v1.0.68.2 (Build 76) : March 28, 2016

v1.0.67.2 (Build 74) : March 16, 2016

v1.0.66.3 (Build 70) : Feb 2, 2016

v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752

v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change

v1.0.57.1 (Build 57) : May 6, 2015

v1.0.23.1 (Build 23) : June 7, 2013

v1.0.22.1 (Build 21) : May 7, 2013

Больше Информации

Имя пакета:

com.rsupport.rs.activity.tcl

Дата обновления:

Последняя Версия:

1.0.71.1 (Build 79)

Требуется обновление:

Отправить последнюю версию

Требования:

Android 2.1+