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ServiceChannel Provider
ServiceChannel Provider helps you deliver great onsite service to your clients.
DownloadPrevious Versions
ServiceChannel Provider
2411.1
APK
November 5, 2024
93.07 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 84176f5ac63b80eb862a9c0d2891c3df7d6715c1
Size: 93.07 MB
What's New:
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
ServiceChannel Provider
2410.2
APK
October 29, 2024
92.9 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 921e0de62f87e333234679a55ba2fb5de546ec33
Size: 92.9 MB
What's New:
FIXED
- Some of you couldn't add a part to a work order. The error message about missed refrigerant settings appeared instead. We've tackled the issue.
- Some of you couldn't add a part to a work order. The error message about missed refrigerant settings appeared instead. We've tackled the issue.
ServiceChannel Provider
2410.1
APK
October 14, 2024
92.78 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a1fcedb240edbe9722d06a84b9dd770c633653e2
Size: 92.78 MB
What's New:
FIXED
- An FTM internal technician couldn't create a work order. You saw a system error message when clicking Next on the Create Work Order screen. An FTM internal technician can create a work order without error messages.
- An FTM internal technician couldn't create a work order. You saw a system error message when clicking Next on the Create Work Order screen. An FTM internal technician can create a work order without error messages.
ServiceChannel Provider
2409.2
APK
September 30, 2024
88.94 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4e407b90af8ca13672148c1977d9778a36db18ed
Size: 88.94 MB
What's New:
FIXED
- An FTM internal technician couldn't link a work order nor view the list of linked work orders on the work order details view screen. Done with that.
- An FTM internal technician couldn't link a work order nor view the list of linked work orders on the work order details view screen. Done with that.
ServiceChannel Provider
2409.1
APK
September 11, 2024
88.78 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 39fbd5de0b79bcc9104f5634ca2290ebee2558b6
Size: 88.78 MB
What's New:
FIXED
- Previously, the Allow ServiceChannel Provider to access this device’s location pop-up quickly disappeared, so you did not have time to give proper permission. It led to the following error message when you attempted to check in on a work order: Location services are not enabled. A tricky bug was finally squished, and this now works fine.
- Previously, the Allow ServiceChannel Provider to access this device’s location pop-up quickly disappeared, so you did not have time to give proper permission. It led to the following error message when you attempted to check in on a work order: Location services are not enabled. A tricky bug was finally squished, and this now works fine.
ServiceChannel Provider
2408.3
APK
August 31, 2024
88.77 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 18c2c01c0d878956c17dbfba61a11c8b5892e940
Size: 88.77 MB
What's New:
FIXED
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in. We've conquered this tricky bug.
- Occasionally, an FTM internal technician was able to reassign a work order to a new provider that is on the client's Do Not Dispatch list. To avoid confusion, we removed this ability.
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in. We've conquered this tricky bug.
- Occasionally, an FTM internal technician was able to reassign a work order to a new provider that is on the client's Do Not Dispatch list. To avoid confusion, we removed this ability.
ServiceChannel Provider
2408.2
APK
August 19, 2024
88.76 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2c6f1736800a298c92ba8cd1b6b49310a431ff59
Size: 88.76 MB
What's New:
FIXED
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in.
- Some of our non-English customers using the SC Provider app might have noticed that some information was translated incorrectly. We’ve updated the text to make it clear to Greek, Romanian, Hungarian, Italian, French, and Slovenian speakers.
- When you tried to add an attachment while creating a service request, the app was stuck on loading and left you sitting on the fence.
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in.
- Some of our non-English customers using the SC Provider app might have noticed that some information was translated incorrectly. We’ve updated the text to make it clear to Greek, Romanian, Hungarian, Italian, French, and Slovenian speakers.
- When you tried to add an attachment while creating a service request, the app was stuck on loading and left you sitting on the fence.
ServiceChannel Provider
2408.1
APK
August 5, 2024
88.72 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: b8d51968a4beaabb02f27da4ca5bfd5c17bae064
Size: 88.72 MB
What's New:
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
ServiceChannel Provider
2407.2
APK
July 18, 2024
83.27 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2e434ee70ca676db9d259cf74b983579ff5e45ab
Size: 83.27 MB
What's New:
FIXED
- When two or more technicians completed a checklist for one work order, the second technician's checklist was overwritten by the first technician's checklist. Now, each completed checklist is appropriately displayed on work orders.
- When two or more technicians completed a checklist for one work order, the second technician's checklist was overwritten by the first technician's checklist. Now, each completed checklist is appropriately displayed on work orders.
ServiceChannel Provider
2407.1
APK
July 8, 2024
83.14 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 15a7aaddd11ac30e5d4c28b5c3744ab768ff0038
Size: 83.14 MB
What's New:
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
ServiceChannel Provider
2406.2
APK
June 26, 2024
83.03 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4134e59a75f6a8518a9d4c0d96d92c6b7e627b0b
Size: 83.03 MB
What's New:
NEW
- You can now be redirected to the map application installed on your device to get directions to the desired location. Select the app you want to use in the Select a Navigation App to get directions pop-up.
- You can now be redirected to the map application installed on your device to get directions to the desired location. Select the app you want to use in the Select a Navigation App to get directions pop-up.
ServiceChannel Provider
2406.1
APK
June 10, 2024
83.03 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 22ac9403eb72bf1a0a6275f85551039315f74c91
Size: 83.03 MB
What's New:
FIXED
- Previously, when you added a refrigerant part on a work order and didn't select the reason for adding this part, the error message about incorrect reason code appeared. Now, until you choose the reason for adding part on the Part Use Details screen, the Save button will be grayed out.
- Standard attributes were displayed on the Asset Record screen, even if you enabled the Hide option while updating an asset type on the Manage Asset Types page in Service Automation. We've fixed it.
- Previously, when you added a refrigerant part on a work order and didn't select the reason for adding this part, the error message about incorrect reason code appeared. Now, until you choose the reason for adding part on the Part Use Details screen, the Save button will be grayed out.
- Standard attributes were displayed on the Asset Record screen, even if you enabled the Hide option while updating an asset type on the Manage Asset Types page in Service Automation. We've fixed it.
ServiceChannel Provider
2405.1
APK
May 27, 2024
83.02 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3a8c75f2a4431aaf64aa5b8a9967f39284791cc8
Size: 83.02 MB
What's New:
FIXED
- On the Asset Record screen, you had to manually update the asset reading modified date when you edit the Value field. Now, the modified date will be updated automatically.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. The truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.
- On the Asset Record screen, you had to manually update the asset reading modified date when you edit the Value field. Now, the modified date will be updated automatically.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. The truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.
ServiceChannel Provider
2404.2.1
APK
May 17, 2024
83 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 50fb152898d8dd3981dc5fc4b2f60e19924d205a
Size: 83 MB
What's New:
FIXED
- During the WO check-out process, when filling in the checklist and adding attachments, you faced an internal error issue. The error doesn't pop-up anymore.
- During the WO check-out process, when filling in the checklist and adding attachments, you faced an internal error issue. The error doesn't pop-up anymore.
ServiceChannel Provider
2404.2
APK
May 7, 2024
83 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0b13866f78ba4fc0f798605047eaf74102002ee2
Size: 83 MB
What's New:
FIXED
- Sometimes, the tab to switch between the Global and EU instances wasn't displayed. We've brought it back
- Sometimes, the tab to switch between the Global and EU instances wasn't displayed. We've brought it back
ServiceChannel Provider
2404.1
APK
April 23, 2024
82.99 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 21710b48dabddda7ee4846b9302f98e0c07ab15e
Size: 82.99 MB
What's New:
NEW
- When you add meter readings, the Modified Date field will be automatically filled with the current date. You can modify the date by tapping this field.
FIXED
- Upon creating an immediate transfer, the truck was pulled up as a destination location so you couldn't search by truck on the Source Location screen. The truck will no longer be pre-populated.
- When you attempted to scan the NFC Tag on the Validate Asset screen, the Ready to Scan message appeared and the NFC Tag couldn't be scanned
- When you add meter readings, the Modified Date field will be automatically filled with the current date. You can modify the date by tapping this field.
FIXED
- Upon creating an immediate transfer, the truck was pulled up as a destination location so you couldn't search by truck on the Source Location screen. The truck will no longer be pre-populated.
- When you attempted to scan the NFC Tag on the Validate Asset screen, the Ready to Scan message appeared and the NFC Tag couldn't be scanned
ServiceChannel Provider
2403.2
APK
April 2, 2024
82.99 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 6826f58ae946cd890d77862b2afb64ded5d26afa
Size: 82.99 MB
What's New:
FIXED
- FTM internal tech couldn't create WO with attached assets. After clicking Next on the Confirm WO Information screen, the app redirected to the WO list screen.
- Returning to the app after it had been running in the background triggered crash.
- When you checked out on WO with more than 10 assets, you could see only the first 10 assets on the Assets screen.
- With the device switched to German, some of the drop-down options on the Leak Record screen would be still displayed in English.
- FTM internal tech couldn't create WO with attached assets. After clicking Next on the Confirm WO Information screen, the app redirected to the WO list screen.
- Returning to the app after it had been running in the background triggered crash.
- When you checked out on WO with more than 10 assets, you could see only the first 10 assets on the Assets screen.
- With the device switched to German, some of the drop-down options on the Leak Record screen would be still displayed in English.
ServiceChannel Provider
2403.1
APK
March 18, 2024
82.91 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 034053a9f5985ac1082b7271af4182069fafa831
Size: 82.91 MB
What's New:
FIXED
- Upon editing an asset on the Asset Status screen, the long asset name overlapped some of the screen content, making it impossible to read it. Lengthy asset names look distinct now.
- Upon editing an asset on the Asset Status screen, the long asset name overlapped some of the screen content, making it impossible to read it. Lengthy asset names look distinct now.
ServiceChannel Provider
2402.2
APK
March 4, 2024
82.94 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 9fd10bf1d25ce7f24511e8394dcb9259bca3de26
Size: 82.94 MB
What's New:
FIXED
- When you tried to check out on a work order, the following error message appeared: Something went wrong. Please try again later. We’ve addressed the issue.
- When you tried to check out on a work order, the following error message appeared: Something went wrong. Please try again later. We’ve addressed the issue.
ServiceChannel Provider
2401.2
APK
January 24, 2024
82.72 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 17d3c442dcbb30d40334806f6619d7b2dc83bfde
Size: 82.72 MB
What's New:
FIXED
- As soon as you turned on your internet connection after using the app offline, the app crashed. Crashes are no fun, so the issue has been fixed.
- Previously, if multiple WO notes contained attached photos, they showed up as one note. We've split them.
- When you searched for work orders, you saw the unspecified error message. We've pinpointed the issue and taken care of it.
- As soon as you turned on your internet connection after using the app offline, the app crashed. Crashes are no fun, so the issue has been fixed.
- Previously, if multiple WO notes contained attached photos, they showed up as one note. We've split them.
- When you searched for work orders, you saw the unspecified error message. We've pinpointed the issue and taken care of it.
ServiceChannel Provider
2401.1
APK
January 3, 2024
82.69 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: b91aa1847d476b5c2d9867e37a05bc84b30e91eb
Size: 82.69 MB
What's New:
FIXED
- You couldn't complete the checklist for a service request created via the Contractor-Initiated Work Order (CIWO) experience. The Checklist screen froze after you selected any of the checklist questions. We’ve adjusted the app temperature to avoid freezing.
- You couldn't complete the checklist for a service request created via the Contractor-Initiated Work Order (CIWO) experience. The Checklist screen froze after you selected any of the checklist questions. We’ve adjusted the app temperature to avoid freezing.
ServiceChannel Provider
2312.1
APK
December 20, 2023
82.67 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: def7e9e07c2be995024bebcf9c7ee09de3afa908
Size: 82.67 MB
What's New:
NEW
- Due to an under-the-hood issue, some used parts were not shown for an inventory location on the Find Parts Used screen.
- When you were creating a service request via CIWO, the associated checklist appeared on the WO even if it wasn't supposed to.
- You couldn't scan an asset to create a WO. The following error message appeared instead: Empty tracking number. Also, a system error message appeared when you tried to replace an asset status by creating a new one. Both annoyances are fixed.
- Due to an under-the-hood issue, some used parts were not shown for an inventory location on the Find Parts Used screen.
- When you were creating a service request via CIWO, the associated checklist appeared on the WO even if it wasn't supposed to.
- You couldn't scan an asset to create a WO. The following error message appeared instead: Empty tracking number. Also, a system error message appeared when you tried to replace an asset status by creating a new one. Both annoyances are fixed.
ServiceChannel Provider
2311.2
APK
December 1, 2023
73.68 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: aeaccd6e673543f046bccd62b38e9c2b9a3c6bec
Size: 73.68 MB
What's New:
NEW
- You will find an improved translation of certain information into Slovenian, French, and Italian so that you enjoy using ServiceChannel Provider in your native tongue.
- Previously, the Meter Readings section was available in English only. Now, the language of the section is automatically set according to your device's language settings.
- You will find an improved translation of certain information into Slovenian, French, and Italian so that you enjoy using ServiceChannel Provider in your native tongue.
- Previously, the Meter Readings section was available in English only. Now, the language of the section is automatically set according to your device's language settings.
ServiceChannel Provider
2311.1
APK
November 10, 2023
72.41 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: a06fe98d2a945d958d3cfd2f6ab40f6134b97d51
Size: 72.41 MB
What's New:
FIXED
- Occasionally, when an FTM internal user created a work order, the app crash occurred. The issue affected those who have the Bar Code / NFC Code scan method enabled in the Assets (Equipment) > Administration > Asset Rules page in Service Automation. We have improved the app's performance to address the problem.
- Occasionally, when an FTM internal user created a work order, the app crash occurred. The issue affected those who have the Bar Code / NFC Code scan method enabled in the Assets (Equipment) > Administration > Asset Rules page in Service Automation. We have improved the app's performance to address the problem.
ServiceChannel Provider
2310.3.1
APK
November 7, 2023
72.29 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: cab92c3ecd6386281dcb43425174f4f6f7f62980
Size: 72.29 MB
What's New:
FIXED
- Occasionally, after checking in on a work order, if you re-logged into the app and then tried to check out, you saw the Check In button instead Check Out. Selecting Check In, you would encounter the following error message: The user has already been checked in. We’ve fixed this issue.
- Occasionally, after checking in on a work order, if you re-logged into the app and then tried to check out, you saw the Check In button instead Check Out. Selecting Check In, you would encounter the following error message: The user has already been checked in. We’ve fixed this issue.
ServiceChannel Provider
2310.2
APK
October 24, 2023
72.29 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: f13c10d7b5d5086fef4504d909ef5d42a8daafce
Size: 72.29 MB
What's New:
FIXED
- After filling out the checklist, you were unable to review the checklist record on the WO details screen. The checklist record is now fully visible on a WO.
- The password reset email didn’t reach you when you entered your email on the Forgot Password screen. Now, to receive the password reset email you should enter your user ID.
- During checkout on a WO, clicking Open Checklist, you saw the system error message. Now, you can complete the checklist without error messages.
- After filling out the checklist, you were unable to review the checklist record on the WO details screen. The checklist record is now fully visible on a WO.
- The password reset email didn’t reach you when you entered your email on the Forgot Password screen. Now, to receive the password reset email you should enter your user ID.
- During checkout on a WO, clicking Open Checklist, you saw the system error message. Now, you can complete the checklist without error messages.
ServiceChannel Provider
2310.1
APK
October 3, 2023
72.17 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 403d57790a606384d37ec6172fd9eedd06583451
Size: 72.17 MB
What's New:
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
ServiceChannel Provider
2309.2
APK
September 18, 2023
72.17 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: fa9261dee152bdd25e35ca5ba7750ddc9b1d77ff
Size: 72.17 MB
What's New:
FIXED
- FTM internal technicians who used the app in non-English faced the following issue: a system error message appeared after you selected the Break activity in Time Tracking. Now, you can put a break using the app in the desired language.
- When you searched for a part via a QR code scanning, the app crash occurred. We have improved the app's performance to address the problem.
- FTM internal technicians who used the app in non-English faced the following issue: a system error message appeared after you selected the Break activity in Time Tracking. Now, you can put a break using the app in the desired language.
- When you searched for a part via a QR code scanning, the app crash occurred. We have improved the app's performance to address the problem.
ServiceChannel Provider
2309.1
APK
September 11, 2023
72.16 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: e3c04e37ebb8d6f5a16a577dff702cf0965d696b
Size: 72.16 MB
What's New:
FIXED
- The location address was only displayed partially on the work order details and work order list view screens. Now you can see the location address on a work order in full.
- The location address was only displayed partially on the work order details and work order list view screens. Now you can see the location address on a work order in full.
ServiceChannel Provider
2308.2
APK
August 28, 2023
72.04 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 298e3a9e3582d994748430e61b83c95827e1fac0
Size: 72.04 MB
What's New:
FIXED
- When a subcontractor attempted to check out on a work order, the WorkOrder not found warning message appeared.
- Changing the password by entering less than 6 symbols, you saw the error message about failing to change the password. To be more specific, you will see the following warning message: Password length should be at least 6 characters.
- You couldn't open a work order from the Asset Record screen. The screen was stuck on loading.
- When a subcontractor attempted to check out on a work order, the WorkOrder not found warning message appeared.
- Changing the password by entering less than 6 symbols, you saw the error message about failing to change the password. To be more specific, you will see the following warning message: Password length should be at least 6 characters.
- You couldn't open a work order from the Asset Record screen. The screen was stuck on loading.
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