ServiceDesk Plus SaaS HelpDesk
Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.
DownloadPrevious Versions
ServiceDesk Plus SaaS HelpDesk
6.26.1
APK
October 23, 2024
47.59 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0490da44f6a3e8bfecffbe797e136bbc8b41f7e0
Size: 47.59 MB
What's New:
- Add Recipients in Replies: Requesters can now add recipients when replying based on web settings.
- Bug Fixes and Performance improvements
- Bug Fixes and Performance improvements
ServiceDesk Plus SaaS HelpDesk
6.26.0
APK
October 9, 2024
47.57 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3262b9fa0716d7dfaa853615425c87f2d81cef29
Size: 47.57 MB
What's New:
- Product types can now be extended to include parent types, which allow them to inherit fields and layouts.
- In Asset Product Type, the default parent type is set to "All Assets", and the existing product types will be grouped under "All Assets" along with their child types.
- Additionally, customized asset form layouts are also inherited by child types.
- Minor Bug fixes and performance enhancements.
- In Asset Product Type, the default parent type is set to "All Assets", and the existing product types will be grouped under "All Assets" along with their child types.
- Additionally, customized asset form layouts are also inherited by child types.
- Minor Bug fixes and performance enhancements.
ServiceDesk Plus SaaS HelpDesk
6.25.2
APK
October 7, 2024
46.12 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ab482b2539c5e2b64c11a6d4e239579044aaf79e
Size: 46.12 MB
ServiceDesk Plus SaaS HelpDesk
6.25.1
APK
September 19, 2024
46.14 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7a67c1539933b0182282a02f5102031ff1b7d50c
Size: 46.14 MB
ServiceDesk Plus SaaS HelpDesk
6.25.0
APK
September 9, 2024
46.14 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: f3486eebbfeb64b2d7891c7e35175ba51efc0833
Size: 46.14 MB
What's New:
- Added support for per-app language preferences.
- Added support for user to delete the notification.
- Technicians can now periodically sync calendar events for requests in My Open Requests filter from Settings page.
- Technicians can add or remove event in the calendar for his Open Requests.
- Added support for user to delete the notification.
- Technicians can now periodically sync calendar events for requests in My Open Requests filter from Settings page.
- Technicians can add or remove event in the calendar for his Open Requests.
ServiceDesk Plus SaaS HelpDesk
6.24.0
APK
September 2, 2024
45.96 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: e952d607a0936be3e96c2592a893ba7b6d5df1d8
Size: 45.96 MB
What's New:
- SDP Cloud Android app will now be supported on devices running Android 14
- Now request display ID will be displayed along with prefix configured by admin.
- Last Updated By field is now supported in Request module.
- Minor bug fixes and performance improvements.
- Now request display ID will be displayed along with prefix configured by admin.
- Last Updated By field is now supported in Request module.
- Minor bug fixes and performance improvements.
ServiceDesk Plus SaaS HelpDesk
6.23.2
APK
July 25, 2024
44.58 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7583fe51c43da4fc3c58982f236bdbc4d1fe483b
Size: 44.58 MB
What's New:
Bug fixes
Resolved issue while associating checklist, when checklist is empty.
Resolved issue with updating checklist containing radio buttons and decision boxes.
Resolved issue while associating checklist, when checklist is empty.
Resolved issue with updating checklist containing radio buttons and decision boxes.
ServiceDesk Plus SaaS HelpDesk
6.23.1
APK
July 22, 2024
44.57 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: eaafc6890c9b99ed94eb3ebf2a4af65f1482d73d
Size: 44.57 MB
What's New:
Fixed invalid OAuth Scope issue in UK DC
ServiceDesk Plus SaaS HelpDesk
6.23.0
APK
June 13, 2024
44.57 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 86416e711d65a6b264ccb57b27ba92935006a81d
Size: 44.57 MB
What's New:
- My Assets widget is added in Dashboard Page for both requester and technician.
- Users can acknowledge the assets from My Assets widget.
- Technician can send reminders, download acknowledgement form for assets under asset acknowledgement.
- Users can approve, reject and delegate purchase approvals from My Pending Approvals page.
- Bug fixes and minor improvements.
- Users can acknowledge the assets from My Assets widget.
- Technician can send reminders, download acknowledgement form for assets under asset acknowledgement.
- Users can approve, reject and delegate purchase approvals from My Pending Approvals page.
- Bug fixes and minor improvements.
ServiceDesk Plus SaaS HelpDesk
6.22.0
APK
June 6, 2024
44.3 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7c44aaa48136f37ee4502fe414aba978d2e88bde
Size: 44.3 MB
What's New:
Bug fixes and minor enhancements.
ServiceDesk Plus SaaS HelpDesk
6.21.4
APK
May 22, 2024
26.77 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4f6acb4ba807866f8929c47c5f50ae55c22453c9
Size: 26.77 MB
What's New:
- Request status and Asset state in Add/Edit form will be listed based on the workflow.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
ServiceDesk Plus SaaS HelpDesk
6.21.3
APK
May 11, 2024
26.75 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7add5e7b26bb4576a45d227b83c67a85887cac06
Size: 26.75 MB
What's New:
Fixed the issue of request filter getting changed to My Open request whenever the app is launched. Now, by default, the previously used filter will be retained during app launch.
ServiceDesk Plus SaaS HelpDesk
6.21.2
APK
May 1, 2024
26.75 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 02f4b94616f03c8d11e255631c5bd94ff5ce4091
Size: 26.75 MB
What's New:
- Now technician can revert canceled request to Open Status.
- By default requests created through mobile will have Mode set as Mobile Application
- Modified requester reply to behave based on the admin configuration.
- By default requests created through mobile will have Mode set as Mobile Application
- Modified requester reply to behave based on the admin configuration.
ServiceDesk Plus SaaS HelpDesk
6.21.1
APK
April 25, 2024
27.15 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 5f9cee57f14ca9b7e57d3a8e90299b1952ee5e10
Size: 27.15 MB
What's New:
- We have added support for Asset Edition License.
- Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements.
- The modules supported in the mobile application are Assets, Softwares & Announcements.
- Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements.
- The modules supported in the mobile application are Assets, Softwares & Announcements.
ServiceDesk Plus SaaS HelpDesk
6.21.0
APK
March 4, 2024
26.99 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: b14213c13f4439bf45b888186959dac3d6df7334
Size: 26.99 MB
What's New:
- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.
ServiceDesk Plus SaaS HelpDesk
6.20.1
APK
February 21, 2024
26.73 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ffe09f658550a4d277d13b1724f090827b7e6f4e
Size: 26.73 MB
ServiceDesk Plus SaaS HelpDesk
6.12.0
APK
January 28, 2024
26.27 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a0fbd7e9f39afed4e85769146bed86145bee22a7
Size: 26.27 MB
What's New:
- Technicians can now choose a specific template while replying to a request conversation.
- User email suggestion is now available in the reply/forward recipient fields.
- "Reply All" option is now available for technicians in request conversations.
- Users can now view conversations of the change.
- Minor enhancements & fixes.
- User email suggestion is now available in the reply/forward recipient fields.
- "Reply All" option is now available for technicians in request conversations.
- Users can now view conversations of the change.
- Minor enhancements & fixes.
ServiceDesk Plus SaaS HelpDesk
6.11.1
APK
November 29, 2023
26.21 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d8c49a17815bc4588b2ca95263b18b1cf911698d
Size: 26.21 MB
What's New:
- Fixed login issue in UK and CA domains
- Minor bug fixes and enhancements
- Minor bug fixes and enhancements
ServiceDesk Plus SaaS HelpDesk
6.11.0
APK
November 23, 2023
26.21 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 5e30688fd195b2239b7213ecfc889eeac93c4298
Size: 26.21 MB
What's New:
- “Comments mandatory" for pending approval is now validated based on triggers from the approval actions.
- Redesigned approvals UI to show approval levels similar to the web version
- Redesigned approvals UI to show approval levels similar to the web version
ServiceDesk Plus SaaS HelpDesk
6.10.0
APK
October 26, 2023
26.22 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 1a48018b577a5119bce9048a3b8be9bf0c2611a2
Size: 26.22 MB
What's New:
- Added support for Release approval in my pending approvals.
- Added attachment support for assets, workstations and mobile product types.
- Added history and state history for assets, workstations and mobile product types.
- My pending approvals list can now be searched based on Display Id, Requester Name, Created Time, and Subject.
- Updated the requester icon to indicate VIP user privilege across the app.
- Bug fixes and other improvements.
- Added attachment support for assets, workstations and mobile product types.
- Added history and state history for assets, workstations and mobile product types.
- My pending approvals list can now be searched based on Display Id, Requester Name, Created Time, and Subject.
- Updated the requester icon to indicate VIP user privilege across the app.
- Bug fixes and other improvements.
ServiceDesk Plus SaaS HelpDesk
6.9.1
APK
August 18, 2023
26.11 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: e298883a585f4cf45eda0c8ebd196350decc1a9c
Size: 26.11 MB
ServiceDesk Plus SaaS HelpDesk
6.9.0
APK
August 17, 2023
26.11 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 39581d4445615db3bb5e4e73b1d5b085fd38c9a9
Size: 26.11 MB
What's New:
- Added support for users to search across the portals for modules announcements, solutions, request templates i.e Global Search in the dashboard screen.
- Added support to users to view my pending count widgets for requests, approvals, tasks in the dashboard screen.
- Added support for users to view approval summary in the dashboard screen.
- Added support for users to multi-select tasks in the tasks-list and perform delete and close operation.
- Added support to users to view my pending count widgets for requests, approvals, tasks in the dashboard screen.
- Added support for users to view approval summary in the dashboard screen.
- Added support for users to multi-select tasks in the tasks-list and perform delete and close operation.
ServiceDesk Plus SaaS HelpDesk
6.8.0
APK
July 4, 2023
25.86 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3e5cc77a5899e0474eee891b2b41afffb454a2ec
Size: 25.86 MB
What's New:
v6.8.0 This update brings the much awaited change module support.
- Users can easily view, update, and manage changes with detailed information, stage/status updates, and task management.
- Streamlined change management process with viewing requests, managing worklogs and approvals within a change.
- Added support for push notifications of change module
- Fixed mobile app issue where task list became empty when moving requests or changes to trash. Task list now remains populated.
- Users can easily view, update, and manage changes with detailed information, stage/status updates, and task management.
- Streamlined change management process with viewing requests, managing worklogs and approvals within a change.
- Added support for push notifications of change module
- Fixed mobile app issue where task list became empty when moving requests or changes to trash. Task list now remains populated.
ServiceDesk Plus SaaS HelpDesk
6.7.0
APK
May 18, 2023
24.55 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: dbf62f549eb85610c431866da7647305587b1e2b
Size: 24.55 MB
ServiceDesk Plus SaaS HelpDesk
6.6.0
APK
February 9, 2023
24.3 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 6f86b433257184b7bda103bad1a1ebd9416c2e98
Size: 24.3 MB
What's New:
- Add new requester from Add/Edit request is supported.
- Task comments description can now be viewed and updated as Rich text content.
- Added cost and quantity support for resource section in Add/Edit form for service requests.
- Added Android 13 compatibility support.
- Minor bug fixes and performance improvements.
- Task comments description can now be viewed and updated as Rich text content.
- Added cost and quantity support for resource section in Add/Edit form for service requests.
- Added Android 13 compatibility support.
- Minor bug fixes and performance improvements.
ServiceDesk Plus SaaS HelpDesk
6.5.0
APK
January 31, 2023
24.06 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0bbb17f63b1342117a39c4efc87f5d1b88f5f56d
Size: 24.06 MB
What's New:
- Delegate pending approval requests to another user. SDAdmins and users with HelpdeskConfig roles can enable this feature under Setup Automation Delegation.
- The request list can now be sorted based on last updated time.
- The request list can now be sorted based on last updated time.
ServiceDesk Plus SaaS HelpDesk
6.4.0
APK
January 1, 2023
23.93 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d69f2a069fa889f6a7e620cf0e0bd1b78cc1b120
Size: 23.93 MB
What's New:
Introducing Base Site that will function as the primary or the default site of an organization. With this, Not in any site references in the application will be changed as Base Site.
ServiceDesk Plus SaaS HelpDesk
6.3.1
APK
October 14, 2022
23.92 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 6bb5bb5d859e66c7639d4be8b8264223ad95069e
Size: 23.92 MB
What's New:
Add and Edit Worklog forms are now dynamic according to the technician's cost setting.
Approval comment can be optional or mandatory based on its settings.
Group and technician fields in Assign technician dialog can be mandatory based upon the status from request template.
Added support to scan and add values for input fields in Add/Edit Asset form.
Bug fixes and performance improvements.
Approval comment can be optional or mandatory based on its settings.
Group and technician fields in Assign technician dialog can be mandatory based upon the status from request template.
Added support to scan and add values for input fields in Add/Edit Asset form.
Bug fixes and performance improvements.
ServiceDesk Plus SaaS HelpDesk
6.3.0
APK
September 8, 2022
23.63 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 900ccec700eef5025c8ecf4a006d70335525314e
Size: 23.63 MB
What's New:
- Added support for solution comments
- Optimised push notifications
- Minor bug fixes and performance improvements
- Optimised push notifications
- Minor bug fixes and performance improvements
ServiceDesk Plus SaaS HelpDesk
6.2.0
APK
August 10, 2022
23.57 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a38a0f31d8ed56c86f2bbc0748a371321c7aa42d
Size: 23.57 MB
What's New:
Added rich text support for description in worklogs.
Group field will be shown in Add/Edit Task for General Tasks too.
MDM support provided.
Added global search support for assets and workstations in Search Assets.
Bug fixes and other improvements for better usability.
Group field will be shown in Add/Edit Task for General Tasks too.
MDM support provided.
Added global search support for assets and workstations in Search Assets.
Bug fixes and other improvements for better usability.
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