About Support
Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.
Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates.
If encountering problems attempting to uninstall, ensure the app is deactivated in the Device admin apps settings menu.
The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.
BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.
Support 2.2.21-8b5ab251 Update
Update minimum OS version to Android 10
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: 32731ff13b14e1a4469611055591e3c3efefe2c0
Size: 5.7 MB
What's New:
Update minimum OS version to Android 10
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 08181346d2fa7e33f21cc461e54cc05152bc8323
Size: 16.81 MB
What's New:
Bug fixes.
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: f8dcfb2ea39af7937caff9e9a56bfff4ecd0ce3c
Size: 16.19 MB
What's New:
Package Name:
Update Date:
2024-09-14
Latest Version:
2.2.21-8b5ab251
Need Update:
Available on:
Requirements:
Android 10.0+
Report: