About Industry Support
Industry Support (Package Name: com.siemens.industry.onlinesupport) is developed by Siemens AG and the latest version of Industry Online Support 5.4.4 was updated on May 22, 2023. Industry Online Support is in the category of Business. You can check all apps from the developer of Industry Online Support and find 178 alternative apps to Industry Online Support on Android. Currently this app is for free. This app can be downloaded on Android 5.1+ on APKPure.fo or Google Play. All APK/XAPK files on APKPure.fo are original and 100% safe with fast download.
With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067
To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.
Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).
Read contacts:
To add a Siemens Contact Person to your own contacts.
Location:
To calculate a route to a Siemens Contact Person.
Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.
Camera:
To scan a product code or attach an image to a support request.
WLAN connection information:
For web services data
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067
To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.
Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).
Read contacts:
To add a Siemens Contact Person to your own contacts.
Location:
To calculate a route to a Siemens Contact Person.
Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.
Camera:
To scan a product code or attach an image to a support request.
WLAN connection information:
For web services data
Industry Support 5.4.4 Update
Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
Read More
Previous Versions More
Industry Online Support
5.4.4
APK
May 23, 2023
35.31 MB
Requires Android: Android 5.1+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 143e09233b7cd0a21044a5d315c16fc19015e173
Size: 35.31 MB
What's New:
Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
Industry Online Support
5.3.1
APK
July 19, 2022
26.35 MB
Requires Android: Android 5.1+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 9a69db110a12ad3ac51f062fdd2a63dd7ad813d8
Size: 26.35 MB
What's New:
Bug Fixes
Industry Online Support
5.3.0
APK
May 26, 2022
26.35 MB
Requires Android: Android 5.1+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2f5d6468936a3bc1b79a9cc15ee34af13039cbab
Size: 26.35 MB
What's New:
• Complete redesign of the Industry Online Support App
• Development of the new feature "Customer Support Action"
• Modifications to the Support Request
• Share a link list of favorites as a .pdf file
• Display of thanks & reviews in the forum
• Many minor changes & bug fixes
• Development of the new feature "Customer Support Action"
• Modifications to the Support Request
• Share a link list of favorites as a .pdf file
• Display of thanks & reviews in the forum
• Many minor changes & bug fixes
Industry Online Support
5.2.1
APK
January 13, 2022
26.04 MB
Requires Android: Android 5.1+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7e6f84f97662a2f33f087e31e33100cda82675d6
Size: 26.04 MB
What's New:
•Complete reworking/restructuring of the Support Request process
•Adaptations to Field Service Request and the Motor Assistant functionality
•Several small changes and bug fixes
•Adaptations & update of the scanner functionality
•Adaptations to Field Service Request and the Motor Assistant functionality
•Several small changes and bug fixes
•Adaptations & update of the scanner functionality
More Information
Package Name:
Update Date:
2023-05-22
Latest Version:
5.4.4
Need Update:
Available on:
Requirements:
Android 5.1+
Report:
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