ServiceDesk Plus SaaS HelpDesk
9.0 846
v6.27.0 by ManageEngine
About ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk (Package Name: com.manageengine.sdp.ondemand) is developed by ManageEngine and the latest version of ServiceDesk Plus SaaS HelpDesk 6.27.0 was updated on November 28, 2024. ServiceDesk Plus SaaS HelpDesk is in the category of Business. You can check all apps from the developer of ServiceDesk Plus SaaS HelpDesk and find 200 alternative apps to ServiceDesk Plus SaaS HelpDesk on Android. Currently this app is for free. This app can be downloaded on Android 6.0+ on APKPure.fo or Google Play. All APK/XAPK files on APKPure.fo are original and 100% safe with fast download.
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
ServiceDesk Plus SaaS HelpDesk 6.27.0 Update
- Support for UDF Date stamp field in Requests.- “Search by Technician” filter is added to search filters in Request List.
- Minor bug fixes & Improvements.
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ServiceDesk Plus SaaS HelpDesk Features
Previous Versions
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Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ff4308e00ffe392bba31de996229df706410d7d4
Size: 47.61 MB
What's New:
- Support for UDF Date stamp field in Requests.
- “Search by Technician” filter is added to search filters in Request List.
- Minor bug fixes & Improvements.
- “Search by Technician” filter is added to search filters in Request List.
- Minor bug fixes & Improvements.
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 37ac909d3cc1f51362d90fafe58d0c1a9242bc77
Size: 47.59 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0490da44f6a3e8bfecffbe797e136bbc8b41f7e0
Size: 47.59 MB
What's New:
- Add Recipients in Replies: Requesters can now add recipients when replying based on web settings.
- Bug Fixes and Performance improvements
- Bug Fixes and Performance improvements
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3262b9fa0716d7dfaa853615425c87f2d81cef29
Size: 47.57 MB
What's New:
- Product types can now be extended to include parent types, which allow them to inherit fields and layouts.
- In Asset Product Type, the default parent type is set to "All Assets", and the existing product types will be grouped under "All Assets" along with their child types.
- Additionally, customized asset form layouts are also inherited by child types.
- Minor Bug fixes and performance enhancements.
- In Asset Product Type, the default parent type is set to "All Assets", and the existing product types will be grouped under "All Assets" along with their child types.
- Additionally, customized asset form layouts are also inherited by child types.
- Minor Bug fixes and performance enhancements.
More Information
Package Name:
Update Date:
2024-11-28
Latest Version:
6.27.0
Need Update:
Available on:
Requirements:
Android 6.0+
Report:
Safe to Download
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