Enterprise Service Management
8.8 18
v24.4.0 by Micro Focus Software Inc.
About Service Portal
Service Portal (Package Name: com.microfocus.sma.mobile.app) is developed by Micro Focus Software Inc. and the latest version of Enterprise Service Management 24.4.0 was updated on October 2, 2024. Enterprise Service Management is in the category of Business. You can check all apps from the developer of Enterprise Service Management and find 200 alternative apps to Enterprise Service Management on Android. Currently this app is for free. This app can be downloaded on Android 10.0+ on APKPure.fo or Google Play. All APK/XAPK files on APKPure.fo are original and 100% safe with fast download.
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Service Portal 24.4.0 Update
Fixed some issues.
Read More
Service Portal Features
Previous Versions
More
Variant
Arch
Version
DPI
178
October 2, 2024
Enterprise Service Management
24.4.0
(178)
Requires Android: Android 10.0+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: d96499483367b2258160348f3e5aff4de12d3170
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.arm64_v8a, config.mdpi
Size: 38.53 MB
What's New:
Fixed some issues.
arm64-v8a
Android 10.0+
nodpi
178
October 2, 2024
Enterprise Service Management
24.4.0
(178)
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: fa4dd29f7d8c0db439662c46f575f5b723d052a5
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.armeabi_v7a, config.mdpi
Size: 38.53 MB
What's New:
Fixed some issues.
armeabi-v7a
Android 10.0+
nodpi
Variant
Arch
Version
DPI
177
July 2, 2024
Enterprise Service Management
24.3.0
(177)
Requires Android: Android 10.0+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 07688c7c0788f81d2e6f5434f21b4b5eaa96ecf5
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.arm64_v8a, config.mdpi
Size: 37.97 MB
What's New:
The mobile app is updated to be compatible with the ESM 24.3 server and deliver some bug fixes.
arm64-v8a
Android 10.0+
nodpi
177
July 2, 2024
Enterprise Service Management
24.3.0
(177)
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: eaea304cc73976593429d6939b64bb550a1d9d8c
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.armeabi_v7a, config.mdpi
Size: 17.49 MB
What's New:
The mobile app is updated to be compatible with the ESM 24.3 server and deliver some bug fixes.
armeabi-v7a
Android 10.0+
nodpi
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 9ef9a656c02176af0d8c250d60b27396a7565bd6
Size: 37.83 MB
What's New:
- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.
- Fixes some entity form issues.
- Fixes some entity form issues.
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 9c353818f599e2cf77402fe75cb14d7457db09bd
Size: 37.78 MB
What's New:
Fix the save failed issue when updating the comment of tickets in agent mode.
More Information
Package Name:
Update Date:
2024-10-02
Latest Version:
24.4.0
Need Update:
Available on:
Requirements:
Android 10.0+
Report:
Safe to Download
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